Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /
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| 主要作者: | |
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| 格式: | 圖書 |
| 語言: | English |
| 出版: |
Menlo Park, Calif. :
Crisp Publications,
1998.
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| 主題: |
| 實物描述: | xi, 149 pages ; 23 cm |
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| ISBN: | 9781560524984 1560524987 |