Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /

Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /

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Detalhes bibliográficos
Autor principal: Friedman, Nancy J. (Autor)
Formato: Livro
Idioma:English
Publicado em: Menlo Park, Calif. : Crisp Publications, 1998.
Assuntos:
Customer services > Anecdotes.
Customer relations > Anecdotes.
Customer services.

CARM 1 Store

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Área/Cota: B12857
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