Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /

Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /

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Bibliographic Details
Main Author: Friedman, Nancy J. (Author)
Format: Book
Language:English
Published: Menlo Park, Calif. : Crisp Publications, 1998.
Subjects:
Customer services > Anecdotes.
Customer relations > Anecdotes.
Customer services.

CARM 1 Store

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