Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /
Guardat en:
| Autor principal: | |
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| Format: | Llibre |
| Idioma: | English |
| Publicat: |
Menlo Park, Calif. :
Crisp Publications,
1998.
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| Matèries: |
| Descripció física: | xi, 149 pages ; 23 cm |
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| ISBN: | 9781560524984 1560524987 |