Customer service excellence : how organisations in Australia are exceeding customer expectations /

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Detalhes bibliográficos
Autor principal:	Whitford, Brett, 1968-
Formato:	Livro
Idioma:	English
Publicado em:	Subiaco, Western Australia : Beaumont Pub. House, 1998.
Assuntos:	Customer services > Australia. Customer services > Australia > Case studies. Competition. Corporations. Management. Company management Service delivery Service sector Consumer expectations Standards Case studies

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Área/Cota:	B12807
Cópia 1	Disponível Localização

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