Customer service excellence : how organisations in Australia are exceeding customer expectations /

Customer service excellence : how organisations in Australia are exceeding customer expectations /

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Bibliographic Details
Main Author: Whitford, Brett, 1968-
Format: Book
Language:English
Published: Subiaco, Western Australia : Beaumont Pub. House, 1998.
Subjects:
Customer services > Australia.
Customer services > Australia > Case studies.
Competition.
Corporations.
Management.
Company management
Service delivery
Service sector
Consumer expectations
Standards
Case studies

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