The effects of perceived control and customer crowding on the service experience /
Salvato in:
| Autore principale: | |
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| Altri autori: | |
| Natura: | Libro |
| Lingua: | English |
| Pubblicazione: |
Cambridge, Mass. :
Marketing Science Institute,
c1990.
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| Serie: | Report (Marketing Science Institute) ;
no. 90-105. |
| Soggetti: |