The effects of perceived control and customer crowding on the service experience /
Gardado en:
| Autor Principal: | |
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| Outros autores: | |
| Formato: | Libro |
| Idioma: | English |
| Publicado: |
Cambridge, Mass. :
Marketing Science Institute,
c1990.
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| Series: | Report (Marketing Science Institute) ;
no. 90-105. |
| Subjects: |
| descrición da copia: | Bibliography: p. 36-40. |
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| Descrición Física: | 41 p. ; 28 cm. |