The effects of perceived control and customer crowding on the service experience /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Cambridge, Mass. :
Marketing Science Institute,
c1990.
|
| Series: | Report (Marketing Science Institute) ;
no. 90-105. |
| Subjects: |
| Item Description: | Bibliography: p. 36-40. |
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| Physical Description: | 41 p. ; 28 cm. |