Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies : a thesis in hotel, restaurant, and institutional management /

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Bibliographic Details
Main Author: Dai, You-De (Author)
Format: Thesis Book
Language:English
Published: [Pennsylvania] : [The Pennsylvania State University], 2002.
Subjects:

CARM 1 Store

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Call Number: C13864
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