Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies : a thesis in hotel, restaurant, and institutional management /

مواد مشابهة

• The effect of experience on customer satisfaction /
  بواسطة: Burton, Suzan
  منشور في: (1995)
• Consumer discontinuance decisions for continuously provided subscription services : a thesis submitted to the Faculty of the Graduate School of the University of Colorado in partial fulfillment of the requirement for the degree of Doctor of Philosophy, Graduate School of Business Administration /
  بواسطة: Moody, Rex Thomas
• Behavioral and financial impact of customer satisfaction and service quality : an empirical assessment in the facilities management industry.
  بواسطة: Horstmann, Rembert
• The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships /
  بواسطة: Bergeron, Bryan P.
  منشور في: (2001)
• Niche selling : how to find your customer in a crowded market /
  بواسطة: Brooks, William T., 1945-
  منشور في: (1992)