Dai, Y. (2002). Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies: A thesis in hotel, restaurant, and institutional management. [The Pennsylvania State University].
Trích dẫn kiểu Chicago (xuất bản lần thứ 7)Dai, You-De. Overall Customer Satisfaction, Trust, and Commitment in Customer Voluntary Performance Behaviors with Travelers in Lodging Servcies: A Thesis in Hotel, Restaurant, and Institutional Management. [Pennsylvania]: [The Pennsylvania State University], 2002.
Trích dẫn kiểu MLA (xuất bản lần thứ 8)Dai, You-De. Overall Customer Satisfaction, Trust, and Commitment in Customer Voluntary Performance Behaviors with Travelers in Lodging Servcies: A Thesis in Hotel, Restaurant, and Institutional Management. [The Pennsylvania State University], 2002.