Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /

Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /

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Podrobná bibliografie
Hlavní autor: Friedman, Nancy J. (Autor)
Médium: Kniha
Jazyk:English
Vydáno: Menlo Park, Calif. : Crisp Publications, 1998.
Témata:
Customer services > Anecdotes.
Customer relations > Anecdotes.
Customer services.

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Signatura: B12857
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