Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /

Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /

Gorde:
Xehetasun bibliografikoak
Egile nagusia: Friedman, Nancy J. (Egilea)
Formatua: Liburua
Hizkuntza:English
Argitaratua: Menlo Park, Calif. : Crisp Publications, 1998.
Gaiak:
Customer services > Anecdotes.
Customer relations > Anecdotes.
Customer services.

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