Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /
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| Hlavní autor: | |
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| Médium: | Kniha |
| Jazyk: | English |
| Vydáno: |
Menlo Park, Calif. :
Crisp Publications,
1998.
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| Témata: |
| Fyzický popis: | xi, 149 pages ; 23 cm |
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| ISBN: | 9781560524984 1560524987 |