Friedman, N. J. (1998). Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed. Crisp Publications.
Chicago Style (17th ed.) CitationFriedman, Nancy J. Customer Service Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. Menlo Park, Calif.: Crisp Publications, 1998.
MLA (8th ed.) CitationFriedman, Nancy J. Customer Service Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed. Crisp Publications, 1998.
Warning: These citations may not always be 100% accurate.