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| LEADER |
01525cam a2200421 a 4500 |
| 001 |
c000406968 |
| 003 |
CARM |
| 005 |
20220503182657.0 |
| 008 |
220503s1998 xna 000 0 eng d |
| 019 |
1 |
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|a 14169910
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| 020 |
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|a 0958618100
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| 035 |
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|a (OCoLC)40499786
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| 040 |
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|a ANB:REV
|b eng
|c ANB:REV
|d WCMC
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| 042 |
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|a anuc
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| 043 |
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|a u-at---
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| 082 |
0 |
4 |
|a 658.8120994
|2 21
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| 100 |
1 |
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|a Whitford, Brett,
|d 1968-
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| 245 |
1 |
0 |
|a Customer service excellence :
|b how organisations in Australia are exceeding customer expectations /
|c Brett Whitford.
|
| 260 |
|
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|a Subiaco, Western Australia :
|b Beaumont Pub. House,
|c 1998.
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| 300 |
|
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|a xviii, 413p. :
|b ill., some col. ;
|c 22 cm.
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| 504 |
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|a Includes bibliographical references.
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| 650 |
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0 |
|a Customer services
|z Australia.
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| 650 |
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0 |
|a Customer services
|z Australia
|x Case studies.
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| 650 |
|
0 |
|a Competition.
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| 650 |
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0 |
|a Corporations.
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| 650 |
|
0 |
|a Management.
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| 653 |
|
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|a Company management
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| 653 |
|
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|a Service delivery
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| 653 |
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|a Service sector
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| 653 |
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|a Consumer expectations
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| 653 |
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|a Standards
|
| 653 |
|
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|a Case studies
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| 852 |
8 |
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|b CARM
|i B12807
|p 0543298
|f BK
|
| 852 |
8 |
|
|b SCAN
|h A2:AQ03G0
|i B12807
|p 0543298
|f BK
|
| 852 |
8 |
|
|b SCAN
|h A2:AQ03G0
|i B12807
|p 0543298
|f BK
|
| 999 |
f |
f |
|i 71f9bd56-e64c-58c8-81aa-1df85b2f5f01
|s e840cdb4-f231-5efe-a220-619a905d1ae8
|
| 952 |
f |
f |
|p Can circulate
|a CAVAL
|b CAVAL
|c CAVAL
|d CARM 1 Store
|e B12807
|h Other scheme
|i book
|m 0543298
|
| 952 |
f |
f |
|a CAVAL
|b CAVAL
|c CAVAL
|d Unmapped Location
|e B12807
|f A2:AQ03G0
|h Other scheme
|