Customer service excellence : how organisations in Australia are exceeding customer expectations /

Customer service excellence : how organisations in Australia are exceeding customer expectations /

Saved in:
Bibliographic Details
Main Author: Whitford, Brett, 1968-
Format: Book
Language:English
Published: Subiaco, Western Australia : Beaumont Pub. House, 1998.
Subjects:
Customer services > Australia.
Customer services > Australia > Case studies.
Competition.
Corporations.
Management.
Company management
Service delivery
Service sector
Consumer expectations
Standards
Case studies
Description
Physical Description:xviii, 413p. : ill., some col. ; 22 cm.
Bibliography:Includes bibliographical references.
ISBN:0958618100

Similar Items