Customer satisfaction guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
"Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial and non-commercial activities." - page v.
محفوظ في:
| مؤلف مشترك: | |
|---|---|
| التنسيق: | كتاب |
| اللغة: | English |
| منشور في: |
Sydney :
Standards Australia,
2006.
|
| سلاسل: | Australian Standard. AS ISO ;
10002-2006 |
| الموضوعات: |
CARM 1 Store
| رقم الطلب: |
F11048 |
|---|---|
| النسخة 1 | متاح أحجز النسخة |