Customer satisfaction guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
"Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial and non-commercial activities." - page v.
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| Corporate Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Sydney :
Standards Australia,
2006.
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| Series: | Australian Standard. AS ISO ;
10002-2006 |
| Subjects: |
CARM 1 Store
| Call Number: |
F11048 |
|---|---|
| Copy 1 | Available Place a Hold |