Customer satisfaction guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
"Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial and non-commercial activities." - page v.
Saved in:
| Corporate Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Sydney :
Standards Australia,
2006.
|
| Series: | Australian Standard. AS ISO ;
10002-2006 |
| Subjects: |
| LEADER | 01788cam a2200409 a 4500 | ||
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| 043 | |a u-at-ne | ||
| 082 | 0 | 4 | |a 658.812 |
| 088 | |a NPT 5/2007 | ||
| 245 | 0 | 0 | |a Customer satisfaction |b guidelines for complaints handling in organizations (ISO 10002:2004, MOD) |
| 246 | 3 | |a Australian Standard : |b customer satisfaction : guidelines for complaints handling in organizations | |
| 260 | |a Sydney : |b Standards Australia, |c 2006. | ||
| 300 | |a vi, 23 p. ; |c 30 cm. | ||
| 490 | 1 | |a Australian Standard ; |v AS ISO 10002-2006 | |
| 500 | |a "This Standard was published on 5 April 2006". | ||
| 500 | |a "Originated as AS 4269-1995. Revised and redesignated as AS ISO 10002-2006". | ||
| 504 | |a Bibliography: p. 23. | ||
| 520 | 3 | |a "Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial and non-commercial activities." - page v. | |
| 650 | 0 | |a Consumer complaints |x Standards |z Australia. | |
| 650 | 0 | |a Customer services |x Standards |z Australia. | |
| 650 | 0 | |a Customer relations |x Standards |z Australia. | |
| 653 | |a Complaints | ||
| 653 | |a Service delivery | ||
| 653 | |a Australian standards | ||
| 710 | 2 | |a Standards Australia Limited | |
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| 830 | 0 | |a Australian Standard. |p AS ISO ; |v 10002-2006 | |
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