Customer satisfaction guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
"Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial and non-commercial activities." - page v.
Gardado en:
| Autor Corporativo: | |
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| Formato: | Libro |
| Idioma: | English |
| Publicado: |
Sydney :
Standards Australia,
2006.
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| Series: | Australian Standard. AS ISO ;
10002-2006 |
| Subjects: |
| Summary: | "Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial and non-commercial activities." - page v. |
|---|---|
| descrición da copia: | "This Standard was published on 5 April 2006". "Originated as AS 4269-1995. Revised and redesignated as AS ISO 10002-2006". |
| Descrición Física: | vi, 23 p. ; 30 cm. |
| Bibliografía: | Bibliography: p. 23. |
| ISBN: | 0733773117 |