APA引文

Standards Australia Limited. (2006). Customer satisfaction: Guidelines for complaints handling in organizations (ISO 10002:2004, MOD). Standards Australia.

Chicago Style (17th ed.) Citation

Standards Australia Limited. Customer Satisfaction: Guidelines for Complaints Handling in Organizations (ISO 10002:2004, MOD). Sydney: Standards Australia, 2006.

MLA引文

Standards Australia Limited. Customer Satisfaction: Guidelines for Complaints Handling in Organizations (ISO 10002:2004, MOD). Standards Australia, 2006.

警告：這些引文格式不一定是100％准確.