APA način citiranja (7. izdanje)

Standards Australia Limited. (2006). Customer satisfaction: Guidelines for complaints handling in organizations (ISO 10002:2004, MOD). Standards Australia.

Čikaški stil citiranja (17. izdanje)

Standards Australia Limited. Customer Satisfaction: Guidelines for Complaints Handling in Organizations (ISO 10002:2004, MOD). Sydney: Standards Australia, 2006.

MLA način citiranja (8. izdanje)

Standards Australia Limited. Customer Satisfaction: Guidelines for Complaints Handling in Organizations (ISO 10002:2004, MOD). Standards Australia, 2006.