ISO/IEC 20000 : an introduction /

ISO/IEC 20000 : an introduction /

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Podrobná bibliografie
Další autoři: Bon, Jan van, Selm, Leo van
Médium: Kniha
Jazyk:English
Vydáno: Zaltbommel : Van Haren Publishing, 2008.
Vydání:1st ed.
Edice:ITSM library
Témata:
Information technology > Management > Standards.
Computer service industry > Management > Standards.
Customer services > Quality control > Management > Standards.
Total quality management.
ISO/IEC 20000 Standard.
Computer service industry > Management.
Computer service industry > Quality control.
Computer service industry > Standards.
Benchmarking (Management)
Management information systems > Quality control.
Popis
Popis jednotky:A publ. of itSMF International, the IT Service Management Forum.
Fyzický popis:x, 226 p. : ill. ; 24 cm.
Bibliografie:Includes bibliographical references and index.
ISBN:9789087530815 (pbk.)
9087530811 (pbk.)

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