ISO/IEC 20000 : an introduction /

ISO/IEC 20000 : an introduction /

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Bibliographic Details
Other Authors: Bon, Jan van, Selm, Leo van
Format: Book
Language:English
Published: Zaltbommel : Van Haren Publishing, 2008.
Edition:1st ed.
Series:ITSM library
Subjects:
Information technology > Management > Standards.
Computer service industry > Management > Standards.
Customer services > Quality control > Management > Standards.
Total quality management.
ISO/IEC 20000 Standard.
Computer service industry > Management.
Computer service industry > Quality control.
Computer service industry > Standards.
Benchmarking (Management)
Management information systems > Quality control.

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