The effect of experience on customer satisfaction /

Saved in:
Bibliographic Details
Main Author: Burton, Suzan
Corporate Author: Australian Graduate School of Management
Other Authors: Roberts, John, Sheather, Simon J.
Format: Book
Language:English
Published: Sydney : University of New South Wales, Australian Graduate School of Management, 1995.
Series:Working paper series (Australian Graduate School of Management) ; 95-019.
Subjects:
Description
Item Description:"September 1995".
Physical Description:30 p. : ill. ; 30 cm.
Bibliography:Includes bibliographical references (p.24-26).
ISBN:1862742529 (pbk.)