Burton, S., Roberts, J., & Sheather, S. J. (1995). The effect of experience on customer satisfaction. University of New South Wales, Australian Graduate School of Management.
Chicago Style (17th ed.) CitationBurton, Suzan, John Roberts, and Simon J. Sheather. The Effect of Experience on Customer Satisfaction. Sydney: University of New South Wales, Australian Graduate School of Management, 1995.
MLA (8th ed.) CitationBurton, Suzan, et al. The Effect of Experience on Customer Satisfaction. University of New South Wales, Australian Graduate School of Management, 1995.
Warning: These citations may not always be 100% accurate.