Customer service; a progress report,

Eitemau Tebyg

• Inspired customer service : strategies for service quality /
  gan: Clutterbuck, David
  Cyhoeddwyd: (1993)
• Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /
  gan: Friedman, Nancy J.
  Cyhoeddwyd: (1998)
• Successful customer care /
  gan: Wellemin, John H.
  Cyhoeddwyd: (1997)
• Customer focus : a strategy for success /
  gan: Langevin, Roger G.
  Cyhoeddwyd: (1998)
• Magnetic service : secrets for creating passionately devoted customers /
  gan: Bell, Chip R.
  Cyhoeddwyd: (2003)