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  1. 1
    Niche selling : how to find your customer in a crowded market /
    圖書
    由 Brooks, William T., 1945-
    出版 1992
    Publisher description
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  2. 2
    The effect of experience on customer satisfaction /
    圖書
    由 Burton, Suzan
    出版 1995
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  3. 3
    Modeling the "Three C's" : a multiple choice experiment approach /
    圖書
    由 Brazell, Jeff D.
    出版 1998
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  4. 4
    Magnetic service : secrets for creating passionately devoted customers /
    圖書
    由 Bell, Chip R.
    出版 2003
    Publisher description
    Contributor biographical information
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  5. 5
    Forming perceptions of overall quality in consumer products : a process of quality element integration /
    圖書
    由 Silverman, Steven N.
    出版 1995
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  6. 6
    The enemy within : actions that self-destruct companies, customer service and jobs : where they come from, how to change them /
    圖書
    由 Buchanan, Richard W.
    出版 1996
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  7. 7
    Patients and their hospitals; a survey of patients' views of life in general hospitals,
    圖書
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  8. 8
    Responsiveness : double your profits in half the time /
    圖書
    由 Flanagan, Neil, 1947-
    出版 1996
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  9. 9
    Consumer discontinuance decisions for continuously provided subscription services : a thesis submitted to the Faculty of the Graduate School of the University of Colorado in partial fulfillment of the requirement for the degree of Doctor of Philosophy, Graduate School of Business Administration /
    Thesis 圖書
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  10. 10
    25 management lessons from the customer's side of the counter /
    圖書
    由 Donnelly, James H.
    出版 1992
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  11. 11
    The influence of service quality on customer satisfaction and repurchase intentions at fitness clubs in South Korea /
    Thesis 圖書
    由 Choi, Jong Pill
    出版 2001
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  12. 12
    Full price : competing on value in the new economy /
    圖書
    由 Winninger, Thomas J.
    出版 2000
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  13. 13
    Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies : a thesis in hotel, restaurant, and institutional management /
    Thesis 圖書
    由 Dai, You-De
    出版 2002
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  14. 14
    High value, low cost : how to create profitable customer delight /
    圖書
    由 Plowman, Brian
    出版 1994
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  15. 15
    The joyless economy : an inquiry into human satisfaction and consumer dissatisfaction /
    圖書
    由 Scitovsky, Tibor
    出版 1976
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  16. 16
    Behavioral and financial impact of customer satisfaction and service quality : an empirical assessment in the facilities management industry.
    圖書
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  17. 17
    B2B E-Commerce /
    圖書
    出版 2001
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  18. 18
    Competing globally : challenges and opportunities /
    圖書
    出版 1994
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  19. 19
    Managing retail consumption /
    圖書
    由 Davies, Barry J.
    出版 2002
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  20. 20
    Impact of employee service orientation on service quality in the restaurant business /
    Thesis 圖書
    由 Kim, Hyun Jeong
    出版 2000
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