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  1. 1
    Niche selling : how to find your customer in a crowded market /
    Book
    by Brooks, William T., 1945-
    Published 1992
    Publisher description
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  2. 2
    The effect of experience on customer satisfaction /
    Book
    by Burton, Suzan
    Published 1995
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  3. 3
    Modeling the "Three C's" : a multiple choice experiment approach /
    Book
    by Brazell, Jeff D.
    Published 1998
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  4. 4
    Magnetic service : secrets for creating passionately devoted customers /
    Book
    by Bell, Chip R.
    Published 2003
    Publisher description
    Contributor biographical information
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  5. 5
    Forming perceptions of overall quality in consumer products : a process of quality element integration /
    Book
    by Silverman, Steven N.
    Published 1995
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  6. 6
    The enemy within : actions that self-destruct companies, customer service and jobs : where they come from, how to change them /
    Book
    by Buchanan, Richard W.
    Published 1996
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  7. 7
    Patients and their hospitals; a survey of patients' views of life in general hospitals,
    Book
    by Raphael, Winifred, 1898-1978
    Published 1973
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  8. 8
    Responsiveness : double your profits in half the time /
    Book
    by Flanagan, Neil, 1947-
    Published 1996
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  9. 9
    Consumer discontinuance decisions for continuously provided subscription services : a thesis submitted to the Faculty of the Graduate School of the University of Colorado in partial fulfillment of the requirement for the degree of Doctor of Philosophy, Graduate School of Business Administration /
    Thesis Book
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  10. 10
    25 management lessons from the customer's side of the counter /
    Book
    by Donnelly, James H.
    Published 1992
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  11. 11
    The influence of service quality on customer satisfaction and repurchase intentions at fitness clubs in South Korea /
    Thesis Book
    by Choi, Jong Pill
    Published 2001
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  12. 12
    Full price : competing on value in the new economy /
    Book
    by Winninger, Thomas J.
    Published 2000
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  13. 13
    Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies : a thesis in hotel, restaurant, and institutional management /
    Thesis Book
    by Dai, You-De
    Published 2002
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  14. 14
    High value, low cost : how to create profitable customer delight /
    Book
    by Plowman, Brian
    Published 1994
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  15. 15
    The joyless economy : an inquiry into human satisfaction and consumer dissatisfaction /
    Book
    by Scitovsky, Tibor
    Published 1976
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  16. 16
    Behavioral and financial impact of customer satisfaction and service quality : an empirical assessment in the facilities management industry.
    Book
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  17. 17
    B2B E-Commerce /
    Book
    Published 2001
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  18. 18
    Competing globally : challenges and opportunities /
    Book
    Published 1994
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  19. 19
    Managing retail consumption /
    Book
    by Davies, Barry J.
    Published 2002
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  20. 20
    Impact of employee service orientation on service quality in the restaurant business /
    Thesis Book
    by Kim, Hyun Jeong
    Published 2000
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