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  1. 1
    Niche selling : how to find your customer in a crowded market /
    Bog
    af Brooks, William T., 1945-
    Udgivet 1992
    Publisher description
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  2. 2
    The effect of experience on customer satisfaction /
    Bog
    af Burton, Suzan
    Udgivet 1995
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  3. 3
    Modeling the "Three C's" : a multiple choice experiment approach /
    Bog
    af Brazell, Jeff D.
    Udgivet 1998
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  4. 4
    Magnetic service : secrets for creating passionately devoted customers /
    Bog
    af Bell, Chip R.
    Udgivet 2003
    Publisher description
    Contributor biographical information
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  5. 5
    Forming perceptions of overall quality in consumer products : a process of quality element integration /
    Bog
    af Silverman, Steven N.
    Udgivet 1995
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  6. 6
    The enemy within : actions that self-destruct companies, customer service and jobs : where they come from, how to change them /
    Bog
    af Buchanan, Richard W.
    Udgivet 1996
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  7. 7
    Patients and their hospitals; a survey of patients' views of life in general hospitals,
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  8. 8
    Responsiveness : double your profits in half the time /
    Bog
    af Flanagan, Neil, 1947-
    Udgivet 1996
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  9. 9
    Consumer discontinuance decisions for continuously provided subscription services : a thesis submitted to the Faculty of the Graduate School of the University of Colorado in partial fulfillment of the requirement for the degree of Doctor of Philosophy, Graduate School of Business Administration /
    Thesis Bog
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  10. 10
    25 management lessons from the customer's side of the counter /
    Bog
    af Donnelly, James H.
    Udgivet 1992
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  11. 11
    The influence of service quality on customer satisfaction and repurchase intentions at fitness clubs in South Korea /
    Thesis Bog
    af Choi, Jong Pill
    Udgivet 2001
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  12. 12
    Full price : competing on value in the new economy /
    Bog
    af Winninger, Thomas J.
    Udgivet 2000
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  13. 13
    Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies : a thesis in hotel, restaurant, and institutional management /
    Thesis Bog
    af Dai, You-De
    Udgivet 2002
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  14. 14
    High value, low cost : how to create profitable customer delight /
    Bog
    af Plowman, Brian
    Udgivet 1994
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  15. 15
    The joyless economy : an inquiry into human satisfaction and consumer dissatisfaction /
    Bog
    af Scitovsky, Tibor
    Udgivet 1976
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  16. 16
    Behavioral and financial impact of customer satisfaction and service quality : an empirical assessment in the facilities management industry.
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  17. 17
    B2B E-Commerce /
    Bog
    Udgivet 2001
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  18. 18
    Competing globally : challenges and opportunities /
    Bog
    Udgivet 1994
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  19. 19
    Managing retail consumption /
    Bog
    af Davies, Barry J.
    Udgivet 2002
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  20. 20
    Impact of employee service orientation on service quality in the restaurant business /
    Thesis Bog
    af Kim, Hyun Jeong
    Udgivet 2000
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