APA (7th ed.) Citation

Maloles, C. M. (1997). The deternminants of customer retention. UMI Microform.

Chicago Style (17th ed.) Citation

Maloles, Cesar M. The Deternminants of Customer Retention. Ann Arbor, MI: UMI Microform, 1997.

MLA (8th ed.) Citation

Maloles, Cesar M. The Deternminants of Customer Retention. UMI Microform, 1997.

Warning: These citations may not always be 100% accurate.