The effects of perceived control and customer crowding on the service experience /
Wedi'i Gadw mewn:
| Prif Awdur: | |
|---|---|
| Awduron Eraill: | |
| Fformat: | Llyfr |
| Iaith: | English |
| Cyhoeddwyd: |
Cambridge, Mass. :
Marketing Science Institute,
c1990.
|
| Cyfres: | Report (Marketing Science Institute) ;
no. 90-105. |
| Pynciau: |