Behavioral and financial impact of customer satisfaction and service quality : an empirical assessment in the facilities management industry.

Benzer Materyaller

• The effect of experience on customer satisfaction /
  Yazar:: Burton, Suzan
  Baskı/Yayın Bilgisi: (1995)
• Magnetic service : secrets for creating passionately devoted customers /
  Yazar:: Bell, Chip R.
  Baskı/Yayın Bilgisi: (2003)
• Improving job satisfaction /
  Yazar:: Bullock, R. J.
  Baskı/Yayın Bilgisi: (1984)
• The influence of service quality on customer satisfaction and repurchase intentions at fitness clubs in South Korea /
  Yazar:: Choi, Jong Pill
  Baskı/Yayın Bilgisi: (2001)
• Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies : a thesis in hotel, restaurant, and institutional management /
  Yazar:: Dai, You-De
  Baskı/Yayın Bilgisi: (2002)