Behavioral and financial impact of customer satisfaction and service quality : an empirical assessment in the facilities management industry.

Podobne zapisy

• The effect of experience on customer satisfaction /
  od: Burton, Suzan
  Wydane: (1995)
• Magnetic service : secrets for creating passionately devoted customers /
  od: Bell, Chip R.
  Wydane: (2003)
• Improving job satisfaction /
  od: Bullock, R. J.
  Wydane: (1984)
• The influence of service quality on customer satisfaction and repurchase intentions at fitness clubs in South Korea /
  od: Choi, Jong Pill
  Wydane: (2001)
• Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies : a thesis in hotel, restaurant, and institutional management /
  od: Dai, You-De
  Wydane: (2002)