Horstmann, R. Behavioral and financial impact of customer satisfaction and service quality: An empirical assessment in the facilities management industry.
Chicago Style (17th ed.) CitationHorstmann, Rembert. Behavioral and Financial Impact of Customer Satisfaction and Service Quality: An Empirical Assessment in the Facilities Management Industry. [S.L] : Nova Southeastern University, 1997.
MLA (8th ed.) CitationHorstmann, Rembert. Behavioral and Financial Impact of Customer Satisfaction and Service Quality: An Empirical Assessment in the Facilities Management Industry.
Warning: These citations may not always be 100% accurate.