High value, low cost : how to create profitable customer delight /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London :
Financial Times/Pitman,
1994.
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| Subjects: |
| Physical Description: | xii, 267 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. [259]) and index. |
| ISBN: | 0273604376 |