APA (7th ed.) Citation

Vandermerwe, S., Lovelock, C. H., & Taishoff, M. N. (1994). Competing through services: Strategy and implementation : cases and text. Prentice Hall.

Chicago Style (17th ed.) Citation

Vandermerwe, Sandra, Christopher H. Lovelock, and Marika Natasha Taishoff. Competing Through Services: Strategy and Implementation : Cases and Text. New York: Prentice Hall, 1994.

MLA (8th ed.) Citation

Vandermerwe, Sandra, et al. Competing Through Services: Strategy and Implementation : Cases and Text. Prentice Hall, 1994.