The role of empathy in sales agent performance and customer satisfaction in a residential real estate setting /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
Ann Arbor :
UMI Dissertation Services,
[19--]
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| Subjects: |
| Item Description: | Published on demand. |
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| Physical Description: | xiii, 14-326 leaves : ill. ; 29 cm. |
| Bibliography: | Includes bibliography: leaves 313-326. |