Tricky business letters : persuasive tactics on paper /
"Packed full of written solutions for difficult situations faced by managers everyday, this book offers over 150 letters to make life easier and more productive." "The author explains how, when and why to use the techniques he suggests and includes letters to customers, suppliers, sta...
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| Autor principal: | |
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| Formato: | Livro |
| Idioma: | English |
| Publicado em: |
London :
Prentice Hall,
2000.
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| Colecção: | Smarter solutions.
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| Assuntos: |
| Resumo: | "Packed full of written solutions for difficult situations faced by managers everyday, this book offers over 150 letters to make life easier and more productive." "The author explains how, when and why to use the techniques he suggests and includes letters to customers, suppliers, staff, distributors, the media, public sector organisations, landlords, tenants and more. Adapt the letters in this book to meet your own requirements."--BOOK JACKET. |
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| Descrição do item: | Originally published: Great Britain : Pitman, 1993. Includes index. |
| Descrição Física: | xiv, 194 pages ; 21 cm. |
| ISBN: | 9780273644965 0273644963 (pbk.) : |