Foundations of IT service management based on ITIL v3 /
Saved in:
| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
Zaltbommel, Netherlands :
Van Haren Publishing,
2007.
|
| Edition: | 1st ed. |
| Series: | ITSM Library.
|
| Subjects: |
Table of Contents:
- 1. Introduction
- Part I. The ITIL service lifecycle
- 2. Introduction to the service lifecycle
- 3. Lifecycle phase: service strategy
- 4. Lifecycle phase: service design
- 5. Lifecycle phase: service transition
- 6. Lifecycle phase: service operation
- 7. Lifecycle phase: continual service improvement
- Part II. Functions and processes
- 8. Introduction to functions and processes
- 9. Functions and processes in service strategy
- 10. Functions and processes in service design
- 11. Functions and processes in service transition
- 12. Functions and processes in service operation
- 13. Functions and processes in continual service improvement
- References
- Glossary.