Foundations of IT service management based on ITIL v3 /
Enregistré dans:
| Auteur principal: | |
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| Collectivité auteur: | |
| Format: | Livre |
| Langue: | English |
| Publié: |
Zaltbommel, Netherlands :
Van Haren Publishing,
2007.
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| Édition: | 1st ed. |
| Collection: | ITSM Library.
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| Sujets: |
Table des matières:
- 1. Introduction
- Part I. The ITIL service lifecycle
- 2. Introduction to the service lifecycle
- 3. Lifecycle phase: service strategy
- 4. Lifecycle phase: service design
- 5. Lifecycle phase: service transition
- 6. Lifecycle phase: service operation
- 7. Lifecycle phase: continual service improvement
- Part II. Functions and processes
- 8. Introduction to functions and processes
- 9. Functions and processes in service strategy
- 10. Functions and processes in service design
- 11. Functions and processes in service transition
- 12. Functions and processes in service operation
- 13. Functions and processes in continual service improvement
- References
- Glossary.