Cassedy, K. (1991). Crisis management planning in the travel and tourism industry: A study of three destination cases and a crisis management planning manual. Pacific Asia Travel Association.
Cita Chicago (17th ed.)Cassedy, Kathleen. Crisis Management Planning in the Travel and Tourism Industry: A Study of Three Destination Cases and a Crisis Management Planning Manual. San Francisco, Calif.: Pacific Asia Travel Association, 1991.
Cita MLA (8th ed.)Cassedy, Kathleen. Crisis Management Planning in the Travel and Tourism Industry: A Study of Three Destination Cases and a Crisis Management Planning Manual. Pacific Asia Travel Association, 1991.
Atenció: Aquestes cites poden no estar 100% correctes.