Service productivity management : improving service performance using data envelopment analysis (DEA) /
"Service Productivity Management systematically explores complex service issues and suggests the most appropriate methods to improve service productivity, quality, and profitability. The book provides insights and methods to answer questions on a range of productivity issues: How do you manage...
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| Format: | Knjiga |
| Jezik: | English |
| Izdano: |
New York :
Springer,
[2006]
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| Teme: |
Sadržaj:
- Management of service organization productivity
- Data envelopment analysis explained
- DEA concepts for managers: applying and managing productivity with DEA
- Solving DEA using DEAFrontier software
- DEA model-extensions
- Managing bank productivity
- Quality-adjusted DEA (Q-DEA)
- Applying DEA to health care organizations
- Government productivity management
- Multidimensional quality -of-life measure
- Hedge fund performance evaluation.