The veterinary receptionist's handbook /

The veterinary receptionist's handbook /

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Detalhes bibliográficos
Autor principal:	McClister, M. T.
Outros Autores:	Midgley, Amy
Formato:	Livro
Idioma:	English
Publicado em:	Lenexa, Kan. : Veterinary Medicine Pub. Group, c2000.
Edição:	2nd ed.
Assuntos:	Receptionists > Training of. Veterinary hospitals. Animal health technicians > Training of.

Sumário:

1. Making a good first impression
2. Getting organized
3. General administrative policies
4. Answering clients' questions
5. Fee and payment policies
6. Scheduling appointments
7. Handling emergencies
8. Interacting with clients
9. Your role in marketing
10. The importance of diagnostic tests
11. The importance of vaccinations
12. The importance of internal parasite control
13. The importance of external parasite control
14. Dispensing drugs and supplies
15. Common surgical procedures
16. Common medical problems
17. Commonly asked questions, small animals
18. Commonly asked questions, horses.