Cava, R. (1995). Dealing with difficult people: How to cope with impossible clients, bosses and employees. Pan Macmillan Australia.
芝加哥风格引文Cava, Roberta. Dealing with Difficult People: How to Cope with Impossible Clients, Bosses and Employees. Sydney: Pan Macmillan Australia, 1995.
MLA引文Cava, Roberta. Dealing with Difficult People: How to Cope with Impossible Clients, Bosses and Employees. Pan Macmillan Australia, 1995.
警告：这些引文格式不一定是100％准确.