Cava, R. (1995). Dealing with difficult people: How to cope with impossible clients, bosses and employees. Pan Macmillan Australia.
Citace podle Chicago (17th ed.)Cava, Roberta. Dealing with Difficult People: How to Cope with Impossible Clients, Bosses and Employees. Sydney: Pan Macmillan Australia, 1995.
Citace podle MLA (8th ed.)Cava, Roberta. Dealing with Difficult People: How to Cope with Impossible Clients, Bosses and Employees. Pan Macmillan Australia, 1995.
Upozornění: Tyto citace jsou generovány automaticky. Nemusí být zcela správně podle citačních pravidel..