APA (7th ed.) Citation

Finch, L. C. (2000). Call center success: Essential skills for CSRs. Thomson/Course Technology.

Chicago Style (17th ed.) Citation

Finch, Lloyd C. Call Center Success: Essential Skills for CSRs. Boston, MA: Thomson/Course Technology, 2000.

MLA (8th ed.) Citation

Finch, Lloyd C. Call Center Success: Essential Skills for CSRs. Thomson/Course Technology, 2000.

Warning: These citations may not always be 100% accurate.