Process improvement : a handbook for managers /
"Sarah Cook's latest book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole."--BOOK JACKET. "The author outlines a four-stage approach and...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Aldershot, Hampshire, England ; Brookfield, Vt. :
Gower,
c1996.
|
| Subjects: |
| LEADER | 02123cam a2200313 a 4500 | ||
|---|---|---|---|
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| 003 | CARM | ||
| 005 | 20140922121442.0 | ||
| 008 | 140922s1996 enka b 001 0 eng d | ||
| 010 | |a 95030773 | ||
| 019 | 1 | |a 11723622 |5 LACONCORD2021 | |
| 020 | |a 0566076330 (hardback) | ||
| 035 | |a (OCoLC)32739135 |5 LACONCORD2021 | ||
| 040 | |a DLC |b eng |c DLC |d DLC |d OrLoB-B | ||
| 050 | 0 | 0 | |a HD58.87 |b .C66 1996 |
| 082 | 0 | 4 | |a 658.4069 |2 20 |
| 100 | 1 | |a Cook, Sarah, |d 1955- | |
| 245 | 1 | 0 | |a Process improvement : |b a handbook for managers / |c Sarah Cook. |
| 260 | |a Aldershot, Hampshire, England ; |a Brookfield, Vt. : |b Gower, |c c1996. | ||
| 300 | |a xiv, 162 p. : |b ill. ; |c 24 cm. | ||
| 504 | |a Includes bibliographical references (p. 157-158) and index. | ||
| 505 | 0 | |a 1. Process Improvement in Perspective -- 2. The Beginnings -- 3. Benefits and Problems -- 4. Setting the Scene -- 5. The Four-Stage Approach -- 6. Stage 1: Identifying the Needs -- 7. Stage 2: Assessment and Analysis -- 8. Stage 3: Designing Processes -- 9. Stage 4: Implementation -- 10. Process Improvement in Action. | |
| 520 | 1 | |a "Sarah Cook's latest book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole."--BOOK JACKET. "The author outlines a four-stage approach and shows what is involved at each stage and how to use the relevant techniques. The text is supplemented by case studies drawn from a variety of businesses and notes on sources of further information."--BOOK JACKET. "For managers, team leaders, trainers and consultants looking for practical ways to enhance organizational performance, here is a powerful new tool."--BOOK JACKET. | |
| 650 | 0 | |a Reengineering (Management) | |
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