Process improvement : a handbook for managers /
"Sarah Cook's latest book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole."--BOOK JACKET. "The author outlines a four-stage approach and...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Aldershot, Hampshire, England ; Brookfield, Vt. :
Gower,
c1996.
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| Subjects: |
| Summary: | "Sarah Cook's latest book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole."--BOOK JACKET. "The author outlines a four-stage approach and shows what is involved at each stage and how to use the relevant techniques. The text is supplemented by case studies drawn from a variety of businesses and notes on sources of further information."--BOOK JACKET. "For managers, team leaders, trainers and consultants looking for practical ways to enhance organizational performance, here is a powerful new tool."--BOOK JACKET. |
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| Physical Description: | xiv, 162 p. : ill. ; 24 cm. |
| Bibliography: | Includes bibliographical references (p. 157-158) and index. |
| ISBN: | 0566076330 (hardback) |