Creating a customer-focused help desk : how to win and keep your customers /

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Bibliographic Details
Main Author: Hiles, Andrew
Other Authors: Gunn, Yvonne
Format: Book
Language:English
Published: Brookfield, Conn. : Rothstein Catalog on Disaster Recovery, c2000.
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Description
Item Description:Includes index.
Physical Description:x, 259 p. : ill. ; 28 cm.
ISBN:0964164868 (pbk.)